1. Introduction & Scope
77games (referred to herein as "we", "us", or "77games") takes your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website and services.
This Privacy Policy applies to all users of 77games services — whether you're a registered member or a guest visitor. By using our platform, you consent to the processing of your information as described in this policy.
Our Commitment: We never sell your personal information or share it with third parties for advertising purposes. Your data is used solely to provide you with a better experience.
Everything in this policy is written to be simple, clear, and straightforward. We believe our users deserve to know exactly what happens with their data — so instead of dense legal language, we've explained everything in plain terms.
2. What Information We Collect
77games collects several types of information. Here's a full breakdown:
| Data Type |
Example |
Necessity |
| Identity-Related |
Name, date of birth, national ID number |
Mandatory |
| Contact Information |
Email, mobile number, address |
Mandatory |
| Financial Information |
Mobile banking number, transaction history |
Mandatory |
| Usage-Related |
Betting history, preferred games, login times |
Automatic |
| Device Information |
IP address, browser, operating system |
Automatic |
| Communication Records |
Support chat, email correspondence |
Where applicable |
We only collect information that is genuinely necessary to provide our services. Collecting unnecessary personal data is against our policy.
3. How We Collect Information
77games collects user information in the following ways:
- Information You Provide Directly: Information you provide during registration, KYC verification, or when contacting our support team.
- Automatic Collection: Information collected automatically while you use the platform, via cookies, log files, and tracking technologies.
- Transaction Records: Automated logs of deposit, withdrawal, and betting activity.
- Third-Party Verification: Information received through verification services as part of the KYC and AML (Anti-Money Laundering) process.
- Payment Processors: Transaction confirmation details received from Mobile Pay, Nagad, and other payment partners.
You may disable cookies in your browser, though doing so may affect certain features of the platform. Learn more in the Cookies section below.
4. How Your Information Is Used
77games uses your information for the following purposes:
- For account creation, management, and verification.
- To process deposits, withdrawals, and other financial transactions.
- For storing betting history and results.
- To provide a personalized experience tailored to your preferences.
- To inform you of relevant promotions and offers (you can opt out at any time).
- To detect and prevent fraud, money laundering, and other illegal activities.
- To meet legal obligations and report to regulatory authorities.
- To improve customer service standards and analyze platform performance.
- To operate our responsible gaming program (including identification of problem gamblers).
You can unsubscribe from marketing communications at any time through your account settings.
5. Data Sharing Policy
77games never sells your data. However, information may be shared in the limited circumstances outlined below:
- Payment Partners: Information required to process transactions with payment providers such as Mobile Pay, Nagad, and others.
- KYC Services: With third-party identity verification providers, who operate under their own privacy policies.
- Legal Authorities: In response to court orders, legal investigations, or valid requests from regulatory authorities.
- Fraud Prevention: With industry-level fraud detection systems, all operating under mutual confidentiality agreements.
- Business Transfers: In the event of a company merger or acquisition, users will be notified in advance.
All third parties who receive your data operate under strict confidentiality agreements with us and are only permitted to use that information for specified purposes.
6. Cookies & Tracking Technologies
77games uses several types of cookies on its website:
- Essential Cookies: Required for login sessions, security tokens, and core features. These cannot be disabled.
- Performance Cookies: Used to monitor website speed and performance. Collects anonymous data only.
- Functionality Cookies: Remembers your preferences such as language settings, time zone, and more.
- Analytics Cookies: Helps us analyze user behavior to improve the platform.
You can disable non-essential cookies through your browser settings, though some platform features may not function properly as a result.
When you first visit the site, we display a cookie consent notice. By accepting, you agree to the use of non-essential cookies. You can change this preference at any time.
7. Data Security Measures
77games uses industry-leading security technology to keep your information protected:
- SSL/TLS Encryption: All communication between your browser and our servers is secured with 256-bit SSL encryption.
- Database Encryption: Stored sensitive data is kept in encrypted form at all times.
- Two-Factor Authentication (2FA): Available as an added layer of security at login.
- Regular Security Audits: Regular penetration testing conducted by external security experts.
- Access Controls: Only authorized personnel have access to user information.
- Data Backup: Regular encrypted backups are stored on secure off-site servers.
If you notice any unusual activity on your account, contact our support team immediately. We always take prompt action.
8. Your Rights
Under applicable privacy laws, you have the following rights over your own data:
Right to Access
You may request to view the personal information we hold about you.
Right to Rectification
You can update or correct any inaccurate or outdated information.
Right to Erasure
You may request the deletion of your data under certain circumstances.
Right to Object to Processing
You may object to your information being used for marketing purposes.
Data Portability
You may request a download of your data in a standard, portable format.
Restriction of Processing
You may request that the processing of your data be restricted under certain circumstances.
To exercise these rights Help Center Get in touch or email us directly. We aim to respond within 30 days.
9. Data Retention Period
We retain your information only for as long as necessary. General guidelines are outlined below:
- Active Account: All data is retained for as long as your account remains active.
- Closed Accounts: Financial records may be retained for up to 5 years after account closure due to legal obligations.
- KYC Documents: Retained for a minimum of 5 years in accordance with AML regulations.
- Communication Records: Customer service records are retained for up to 2 years.
- Marketing Data: Deleted immediately upon withdrawal of consent.
Once the applicable retention period has passed, your data is securely deleted or anonymized so it can no longer be linked to your identity.
10. Children's Privacy
77games strictly does not provide services to anyone under the age of 18. We do not knowingly collect any information from minors.
If we become aware that a minor has provided us with their information, we will immediately delete that data and close the account. If you are a parent or guardian and believe your child has registered on our platform, please contact us right away.
11. Changes to the Privacy Policy
77games may update this Privacy Policy from time to time. For any significant changes:
- Registered users will be notified by email.
- A notification will be displayed upon accessing the platform.
- The "Last Updated" date at the top of the page will be revised accordingly.
Continued use of the platform after a revised policy is published will be considered your acceptance of the updated terms. We recommend checking this page regularly.
12. Contact
For any questions, complaints, or to exercise your rights regarding this Privacy Policy, please contact us:
- Email: privacy@77games.bio
- General Support: support@77games.bio
- Live Chat: Use the chat button at the bottom right of any page on the platform.
- Help Center: Help Center Page Visit.
We typically respond to privacy-related inquiries within 7 business days. For urgent matters, please reach out via live chat.